SHIPPING POLICY
Our warehouse is in Shenzhen, China, and all packages will be shipped from China.
United States/United Kingdom/Canada/Australia
All orders from United States/United Kingdom/Canada/Australia will be shipped by Standard Shipping. Normally, the package will be dispatched within 1-3 working days of payment verification, and buyer will receive the parcel within 8-20 working days.
Other countries and regions
Orders from other countries and regions will be shipped via Economy Shipping. Normally, the package will be dispatched within 1-3 working days of payment verification, and buyer will receive the parcel within 20-50 working days.
All packages have a tracking number for the entire journey. After receiving the tracking number, the buyer can track the shipment of the package on the TRACK ORDER page.

RETURN POLICY
We have a 30-day unconditional return policy, which means you have 30 days after receiving your item to request a return unconditionally.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at fred@1bottles.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too.

REFUND POLICY

Package not received
We ship packages to all over the world, sometimes packages may be lost in transit, and we will be responsible for all problems in transit. If the buyer still does not receive the package within 30 working days after the estimated delivery date ends, we will refund the money.
Damages and issues
For most glass products, they are easily damaged during transportation. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will resend buyer correct replacement, or refund the money of damaged or defective item.
Regardless of any of the problems mentioned above, please contact us at fred@1bottles.com. We will provide buyers with the best solution to the problem. Please remember if you want refund, it can take some time for your bank or credit card company to process and post the refund too.